bonus99 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions shall apply:

• "bonus99" / "the Platform" / "we" / "us" refers to bonus99 and its licensed operating entity, operating the website at https://bonus99.vu.
• "Player" / "you" / "your" refers to any individual who registers an account on the bonus99 platform.
• "Account" means the registered gaming account held by a Player on the bonus99 platform.
• "Services" means all games, betting products, promotions, and account features made available on the bonus99 platform.
• "Real Money Balance" means funds deposited into and held in a Player's Account in Malaysian Ringgit (MYR).
• "Bonus Balance" means promotional credits awarded to a Player's Account subject to wagering requirements.

2. Eligibility

To register and maintain an account on bonus99, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. Persons under 21 are strictly prohibited from registering, depositing, or participating in any activity on the bonus99 platform.
• You must be accessing the platform from a jurisdiction in which online gaming is not prohibited under applicable local law.
• You must not be a bonus99 employee, contractor, affiliate, or any immediate family member of such persons.
• You must not be a person who has previously been self-excluded or permanently banned from the bonus99 platform.
• You must have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.

bonus99 reserves the right to request documentary proof of age at any time. Failure to provide satisfactory verification may result in account suspension pending review.

3. Account Registration

Each Player is permitted to hold only one registered account on the bonus99 platform. The creation of multiple accounts by a single individual constitutes a material breach of these Terms and may result in forfeiture of all balances and permanent account closure without notice.

• You must provide accurate, complete, and current information during registration. Providing false or misleading information is grounds for immediate account termination.
• You are solely responsible for maintaining the confidentiality of your login credentials. bonus99 shall not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to safeguard your credentials.
• You must notify bonus99 support immediately if you suspect unauthorised access to your Account.
• Account registration implies acceptance of these Terms & Conditions in full, including any subsequent amendments notified to you in accordance with Clause 12.

4. Deposits & Withdrawals

All financial transactions on the bonus99 platform are conducted exclusively in Malaysian Ringgit (MYR). The following terms govern deposits and withdrawals:

• The minimum deposit amount is RM 10. Minimum withdrawal amounts are specified on the payments page and may vary by method.
• Accepted payment methods include Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and FPX Online Banking. bonus99 reserves the right to add or remove payment methods at any time.
• Withdrawals will only be processed to a payment method previously used for deposit by the same Account holder. Third-party withdrawals are strictly prohibited.
• bonus99 will process withdrawal requests within the timeframes stated on the payments page. Processing times may be extended where additional identity verification is required.
• bonus99 reserves the right to request verification documentation (including proof of identity and proof of payment method) before processing any withdrawal. Failure to provide such documentation within 14 calendar days may result in the withdrawal request being cancelled.
• Any charges imposed by a Player's bank or payment provider in connection with a transaction are the sole responsibility of the Player.

5. Bonuses & Promotions

bonus99 offers various promotional bonuses to Players. All bonuses are subject to the following general conditions in addition to any promotion-specific terms communicated at the time of offer:

• Bonuses are available to eligible Players only. bonus99 reserves the right to withdraw or modify any bonus offer at any time and without prior notice.
• All bonuses are subject to wagering requirements. A Bonus Balance cannot be withdrawn until the applicable wagering requirement has been met in full. The specific wagering requirement (expressed as a multiplier) is stated in each individual promotion's terms.
• Only one bonus may be active in a Player's Account at any given time unless explicitly stated otherwise in the promotion terms.
• bonus99 may, at its sole discretion, void any bonus and any winnings derived from a bonus where it has reason to believe that the Player has engaged in abuse, exploitation of system errors, or any form of bonus fraud.
• Bonuses awarded in error are not valid and may be reclaimed by bonus99 at any time, including by deducting the equivalent amount from the Player's Real Money Balance where the Bonus Balance has already been consumed.

6. Gameplay Rules

The following rules govern all gameplay activity on the bonus99 platform:

• All games on the bonus99 platform operate using certified Random Number Generator (RNG) technology. Game outcomes are determined independently and cannot be influenced by bonus99 or any Player.
• Published Return to Player (RTP) percentages represent long-term statistical averages and do not guarantee any specific outcome for any individual game session.
• In the event of a technical fault, system error, or interruption during a game session, bonus99 will use all reasonably available information to reconstruct the game state and resolve the outcome fairly. Where reconstruction is not possible, the affected wager may be voided and the staked amount returned to the Player.
• Winnings generated through technical glitches, software errors, or any configuration error are void and will not be paid out.

7. Prohibited Conduct

The following conduct is strictly prohibited on the bonus99 platform. Engaging in any of the below may result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities:

• Creating more than one Account, or assisting another person in doing so.
• Using software, bots, scripts, or automated tools to interact with any part of the bonus99 platform.
• Colluding with other Players to influence game outcomes.
• Using the platform for any money laundering, fraud, or other unlawful purpose.
• Providing false information at any stage of registration, verification, or withdrawal.
• Exploiting software errors, pricing discrepancies, or system vulnerabilities for financial gain.

8. Responsible Gaming

bonus99 is committed to providing a responsible gaming environment. The following responsible gaming provisions form a binding part of these Terms:

• Players must be 21 years of age or older to access any gambling product on the bonus99 platform.
• Players may set deposit limits, loss limits, and session time limits at any time from their Account settings. Once set, a limit reduction takes effect immediately. An increase to an existing limit is subject to a minimum 24-hour cooling-off period.
• Players may request a temporary self-exclusion of 1, 3, or 6 months, or a permanent self-exclusion, by contacting bonus99 support. Once a self-exclusion is in effect, bonus99 will take all reasonable steps to prevent access and will not send promotional communications to the excluded account.
• bonus99 supports players who are concerned about their gambling. Players are encouraged to visit the Responsible Gaming page for more information and self-help resources.

9. Intellectual Property

All content on the bonus99 platform, including but not limited to software, game assets, text, graphics, logos, and interface design, is the intellectual property of bonus99 or its licensed game providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. Any reproduction, distribution, or commercial exploitation of platform content without prior written consent from bonus99 is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• bonus99 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of or inability to use the platform.
• bonus99's total aggregate liability to any Player in connection with any single event or series of connected events shall not exceed the value of the Player's Real Money Balance at the time of the relevant event.
• bonus99 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or harmful components. You are responsible for ensuring your device and connection are secure before accessing the platform.

11. Account Suspension & Termination

bonus99 reserves the right to suspend or permanently close an Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity or age verification within the required timeframe.
• Reasonable suspicion of fraud, money laundering, or any other criminal activity.
• At the request of the Account holder.
• Regulatory direction or legal requirement.

Where an Account is closed due to Player breach, bonus99 may, at its discretion, withhold any Bonus Balance and any winnings derived therefrom. Real Money Balance may be returned to the Player's verified payment method after deduction of any amounts owed to bonus99.

12. Amendments to These Terms

bonus99 reserves the right to amend these Terms & Conditions at any time. Material amendments will be communicated to registered Players via the contact information held on their Account no less than 7 days prior to the amendment taking effect. Your continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the platform and may request account closure.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which bonus99 holds its gaming licence. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction. Players who have a complaint should first contact bonus99 customer support to seek resolution. If the complaint cannot be resolved through internal channels, Players may escalate to the relevant gaming authority dispute resolution body in accordance with the applicable licensing conditions.