bonus99 Privacy Policy

1. Who We Are

bonus99 operates the online gaming and sports betting platform accessible at https://bonus99.vu ("the Platform"). In the context of this Privacy Policy, "bonus99", "we", "us", and "our" refer to the licensed operating entity responsible for the Platform. For data privacy purposes, bonus99 acts as the data controller in respect of personal data collected from registered Players and visitors to the Platform.

If you have any questions regarding how bonus99 handles your personal data, please contact our support team via live chat or email at [email protected].

2. Personal Data We Collect

bonus99 collects personal data from players in the following categories:

• Registration data: Full name, date of birth, residential address, mobile phone number, and email address provided when opening a bonus99 account.
• Identity verification data: Copies of identity documents (e.g., MyKad, passport) and proof of address or payment method submitted during KYC verification.
• Financial data: Deposit and withdrawal transaction records, payment method identifiers (e.g., the last four digits of a bank account or e-wallet reference), and account balance history. Full payment credentials are never stored on bonus99 servers; they are handled exclusively by our certified payment processors.
• Gaming activity data: Game history, betting records, session durations, wagering amounts, wins and losses, and bonus usage.
• Technical data: IP address, device type and operating system, browser type, referring URL, and cookies. This data is collected automatically when you access the Platform.
• Communications data: Records of any correspondence between you and bonus99, including live chat transcripts, email exchanges, and support ticket history.

3. How We Use Your Personal Data

bonus99 uses the personal data it holds for the following purposes:

• Account management: Creating, verifying, and maintaining your bonus99 account; processing deposits and withdrawals; crediting bonuses; and communicating account-related information to you.
• Regulatory compliance: Conducting age verification and Know Your Customer (KYC) checks as required under applicable gaming licensing conditions; complying with anti-money laundering (AML) obligations; and responding to lawful requests from regulatory authorities.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns; enforcing self-exclusion and limit-setting requests; and complying with responsible gaming obligations under our licensing conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Platform's features, performance, and user experience.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, collusion, and other prohibited conduct.
• Marketing communications: Sending you promotional offers, bonus notifications, and updates about the Platform — but only where you have given explicit consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

bonus99 processes personal data under the following legal bases:

• Contractual necessity: Processing required to provide the Platform services you have agreed to when accepting our Terms & Conditions — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations imposed by our gaming licence.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and internal analytics — where such interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications and the use of non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

bonus99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: Certified third-party providers (including Touch n Go, Boost, and banking partners) who process deposits and withdrawals on our behalf. These processors are contractually bound to handle your data securely and in compliance with applicable data protection standards.
• Game providers: Licensed software studios whose games are offered on the bonus99 Platform. Game providers may receive your account identifier (not your full personal details) to facilitate game sessions and jackpot tracking.
• Regulatory authorities: Gaming licensing authorities, financial regulators, and law enforcement agencies where we are legally required or permitted to do so.
• KYC and fraud prevention service providers: Third-party identity verification and AML screening services used to fulfil our regulatory obligations. These providers act as data processors under our instruction.
• Professional advisors: Legal counsel, accountants, and auditors who are bound by professional confidentiality obligations.

In the event that bonus99 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

6. Cookies and Tracking Technologies

The bonus99 Platform uses cookies and similar tracking technologies to operate and improve the service. Cookies used on the Platform fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: Store your preferences such as language settings and login state persistence. Disabling these may result in reduced functionality.
• Analytics cookies: Collect anonymised data about how Players navigate the Platform — pages visited, time spent, and features used — to help us improve performance and user experience. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Blocking all cookies may prevent certain features of the bonus99 Platform from operating correctly.

7. Data Retention

bonus99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration and identity verification data is retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements.
• Transaction records are retained for a minimum of five (5) years following the date of the transaction.
• Communication records (live chat logs, support tickets) are retained for two (2) years following the date of the communication.
• Marketing consent records are retained for the duration of your account plus a reasonable period thereafter to demonstrate compliance.

Where personal data is no longer required for any lawful purpose, it will be securely deleted or anonymised in accordance with our internal data management procedures.

8. Data Security

bonus99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bonus99 Platform.
• Access controls limiting personal data access to bonus99 personnel and processors who require it to perform their role.
• Regular security assessments and penetration testing of Platform infrastructure.
• Segregation of player financial data from operational systems.

Whilst bonus99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your bonus99 account and to report any suspected unauthorised access to our support team immediately.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data bonus99 holds about you:

• Right of access: You may request a copy of the personal data bonus99 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where we are relying on legitimate interests as the legal basis, or where processing is for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact bonus99 support via live chat or email. We will respond to all verified requests within 30 calendar days. We may require proof of identity before processing a data rights request.

10. Minors

The bonus99 Platform is strictly intended for persons who are 21 years of age or older. bonus99 does not knowingly collect or process personal data from individuals under the age of 21. If bonus99 becomes aware that an account has been registered by or on behalf of a person under 21, the account will be immediately closed, all balances forfeited, and any personal data deleted in accordance with applicable law. Parents or guardians who believe a minor may have accessed the Platform should contact [email protected] immediately.

11. Changes to This Privacy Policy

bonus99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform services. Material changes will be communicated to registered Players via their registered email address or through a notice on the Platform no less than 7 days before the change takes effect. Your continued use of the Platform following the effective date of any revised Policy constitutes acceptance of the updated terms. If you do not agree with any change, you should cease using the Platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bonus99 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the bonus99 Platform.
• Email: [email protected] (plain text — not a clickable link)

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the response period is up to 30 calendar days as noted in Section 9.